Terms & Conditions

The following terms and conditions apply to all products available from TSG Associates LLP. The placement of an order by any means indicates your acceptance of these terms and conditions. We recommend that you read them carefully and print a copy for future reference.


These terms and conditions do not affect your statutory rights. TSG Associates LLP will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Payment and Price

The total price payable for the goods will be stipulated at the time you place your order, whether or not the order has been confirmed. TSG Associates LLP are entitled to make adjustments to the price, whether or not the order has been confirmed, to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is incorrect. TSG Associates LLP will inform you of the correct price and give you the opportunity to cancel the order.

All goods remain the property of TSG Associates LLP until payment is received in full from you. In the event of non-payment, in accordance with the terms agreed, the customer hereby authorizes TSG Associates LLP to enter the customer's premises to remove the goods.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If TSG Associates LLP do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

The delivery charges will be confirmed either on your quote/order or by confirmation e-mail.

TSG Associates LLP reserves the right to refuse the supply of goods at our discretion ordered by you to be delivered to any particular postcodes which incur additional delivery charges.

Delivery Times

Goods are subject to availability and delay in delivery of goods is sometimes outside TSG Associates LLP's control. Any dates TSG Associates LLP specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

If TSG Associates or our suppliers are temporarily out of stock, we will notify you of this position.

Delivery of Goods

As soon as TSG Associates have delivered the goods to the agreed delivery address you will be responsible for them. We will only deliver goods to the address on the order unless agreed in writing. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Please note if you delay in accepting the goods, our delivery responsibility for everything other than any damage due to negligence will end on the date the carrier first tried to deliver the goods to you.


Without prejudice to other remedies, if TSG Associates LLP becomes insolvent, you shall have the right not to proceed further with the purchase. Any unpaid invoices shall become immediately due for payment.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have already been charged and we subsequently cancel your order, we will immediately give you a full refund.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.

In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 2 days from delivery.

Non-Deliveries: TSG Associates LLP will not accept liability for goods lost in transit unless we are notified within 2 days from the expected delivery date.

You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unopened and 'as new' in their original box and packaging including all manuals and accessories. You must notify us within 7 days from date of delivery and TSG Associates will issue you with a Returns Authorisation Number.

The Returns Authorisation number will be valid for 14 days and it will be your responsibility to return the goods to us insured via recorded delivery at your own cost and risk. Please also retain proof of insurance and posting as we will not accept any liability for goods lost or damaged in transit back to us. TSG Associates will not accept any goods being returned without a valid Returns Authorisation Number clearly marked on the outside of the packaging as they will be refused on arrival.

When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods and packaging are in the condition that we sent them to you. If we receive an item that either is not in the original condition or has missing components that were sent with the product, we shall charge you a further fee to cover the cost of these items. Please note it is your responsibility to ensure that the goods you order are specified to meet your intended purpose. We therefore recommend that you independently research the goods before you purchase them from us.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to your account.

Faulty Returns

If a product has symptoms failure which prevents basic operation upon first use, please contact TSG Associates customer support helpline within 7 days from the delivery date where you will be provided with a Returns Authorisation number. Please then return the faulty item directly yourself. Upon receipt of the goods and confirmation of the fault by TSG Associates technical engineers you will be offered the following options:

  1. A replacement item will be shipped to you at TSG Associates LLP's expense.
  2. A full refund - provided the item has been verified faulty and is complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.

If the product is not deemed to be faulty by TSG Associates' technicians then you will be offered the following options:

  1. Return of the goods - the cost of delivery and an administration fee of 15% of the price of the goods will be charged to your credit card account
  2. Refund - provided the product is 'as new' and complete with all accessories in its original box and packaging you are eligible for a refund. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.

The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.

This returns policy does not affect your legal rights

Retention of Title

The goods remain TSG Associates property until you have paid for them and discharged all other debts owing to us.

If you become subject to Insolvency and the goods have not been paid for in full, then we may take the goods back and, if necessary, enter your premises to do so, or to inspect and/or label the goods so as to identify them clearly.

Liability Clause

TSG Associates LLP will, under no circumstances, be liable for:

Any goods damaged in transit unless reported to us within 2 days

Defects or damage resulting from fair wear and tear, neglect, improper use by the customer or failure by the customer to follow any instructions

Goods which have been adjusted, altered, adapted and/or repaired

The suitability of any goods for any particular purpose or use whether or not the purpose or conditions were communicated to the seller

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